Frequently Asked Questions

Each courier has its own restrictions, but generally, you cannot ship:

Cash crops (e.g. rice, beans, cocoa, palm oil)

Meat and meat products (e.g. pomo, kilishi)

Dairy (milk, cheese)

Perishable foods

Alcohol, perfumes, aerosols

Money (cash, cheques, bank deposits)

High-value items (e.g. Rolex, diamond rings, gold)

Sharp objects or weapons

Always check specific courier restrictions before booking.

To arrange a delivery, you need to create an account. Once your account is set up, you can "Book shipment" on the dashboard and follow the steps to provide a pickup, delivery address and further details on the items in your package, make payment and wait for the courier to pick up the package.

You can send to over 150 other countries. You can also import items from over 33 countries with ShipStop

Yes. Couriers calculate costs based on either:

Actual weight or

Volumetric weight (based on the size of the package).

Larger boxes may cost more, even if they’re lightweight, because they occupy more space. Use compact packaging to avoid extra charges.